The orders of our products can be made directly on the site or by telephone by contacting Customer Service at the number 071-0828859 .
Prices and delivery costs
The customer will pay the price of NatureCare. it the order confirmation page. All product prices listed on the site include VAT and do not include any delivery costs.
The delivery is free for orders over LKR 10,000. For all orders of less than LKR 10,000, the Company plans delivery costs amounted to LKR 300.00. For those who have chosen as a payment method paypal, the amount due will be added $3.6, payable upon delivery.The delivery costs, if due, are given to the summary page, displayed before sending the order.
Cancellation or change orders
Any requests for cancellation or modification of an order to be sent to the customer service NatureCare, preferably by telephone to the number 071 6678066. More specifically, orders placed from Monday to Friday after 14 hours, cancellation or modification requests must be received by the hours 18. For orders placed after 18 hours or within the next 14 days, requests must instead be received by 14. For orders placed over the weekend, given the shorter delivery times, you can not make changes or cancellations.
Timing and mode of delivery
Products purchased on site www.naturecare.lk are delivered throughout Sri Lanka, including the islands, using courier. The delivery time of the orders are of 14/28 Days, except for unforeseeable external events such as, for example, strikes.
When ordering on the site is possible to choose the preferred delivery date, which must be at least 5 days after the date of the order no later than 30 days. This service is totally free, but delivery on the chosen date is not guaranteed; to the islands and in specific areas of Italy shipping could in fact be postponed for one / two days. In the days of delivery are not included Saturday, Sunday and any public holidays.
The delivery time can not be specified at time of order, since it depends on the logistical requirements of the carrier.
In case of problems of any kind, the delivery will take place on first day following the date indicated in the order.
Orders received Monday through Friday before 14 hours will be processed immediately. For delivery of orders remains valid as specified above.
Right of withdrawal: "money back"
Purchases made on www.naturecare.lk site, which allows the consumer to exercise the right of withdrawal. The consumer can exercise this right within 30 days of receipt of goods. The withdrawal right is the right to return the purchased good ( with the whole package and not open) if does not meet our expectations, without penalty and without giving any reason, and the repayment of the purchase price (excluding delivery costs ). Important : any promotional packages may not be returned in part or with partially opened packages.
The right of withdrawal applies to natural persons acting for purposes not related to his professional activities. They are therefore excluded from the right to cancel purchases made by retailers and companies.
The customer is responsible for the correctness and accuracy of data entered at registration. The client, in sending a result of its purchase order, declare to have read and signed the general terms and conditions, to possess the legal capacity to act and to be of age. The customer also agrees to pay the amount due upon delivery of the marches, if when ordering the mark was chosen.